Introduction

Welcome to www.rdv-logistique.fr, a website published by Comafranc group and Pompac Développement group. This section is dedicated to our Privacy Protection Policy. Data confidentiality is extremely important to us and we hope to be honest and transparent on the manner in which your personal data is used. Therefore, we have a policy that allows you to find out more about the source and use of the information processed by Comafranc and Pompac Développement, in its capacity as the data controller, when you view and use our website, and also about your rights. This Policy is therefore important for you, to give you a positive and trusted experience of our services and for us, to allow us to respond accurately and comprehensively to your questions on your consultation of our website and to become aware of your desires.

Personal data

1.1 Type of personal data collected and purposes of its processing

Personal data refers to any personal information (especially: surname, first name, phone number, email and postal addresses) that internet users may provide in the context of an account creation on the website www.rdv-logistique.fr as well as in the context of our contacts with internet users.
This data, regardless of the type, may allow us directly or indirectly to identify users and better understand them, to manage accounts, to contact them and to send them emails, and/or to reply to their messages. This data also allows us to provide a personalised service and a centralised management of customer relations and to address internet users by post, phone and/or email regarding information on the use of the logistics appointment booking website, subject to compliance with the choice of the internet users in this respect. When the internet user provides personal data, he/she pledges to communicate to us information that is complete, accurate, up to date and which does not harm the interests of third-party rights.

1.2 Consent

No personal data is collected without the consent of the internet users. The optional or compulsory nature of the information to be communicated regarding the collection on the website shall be indicated beforehand to the internet users.

1.3 Identity of the person in charge of processing personal data

Comafranc group and Pompac Développement group are responsible for the collection and processing of personal data executed on the website.
ROMAIN MERCY
1 Rue du Doubs
67100 Strasbourg

1.4 Purposes of the data collection

The information that we collect to accomplish these purposes and which are essential for responding to your requests (mainly your names, first names, postal addresses, phone numbers, email addresses) is indicated by an asterisk sign on the collection forms. If you do not fill in these fields, we will be unable to respond to your requests.
Through the Website, we process data concerning you that is strictly necessary for the following purposes:

• •To create an account online
• •To log in
• •To make an appointment
• •To modify or cancel an appointment
• •To authorize or refuse access to delivery in our logistics centers
• •To contact the site administrators
• •To manage your subscription to our newsletter (subsriptions and unsubcriptions)
• •To define statistics on the visitation of our Website
• •To enable access to certain features of our Website

1.5 Duration of retention of personal data

The personal data collected in the context of the creation and use of an online account is preserved until you wish to close it.
The data is stored for a period not exceeding the duration required for the purposes for which it was collected:

• •For the management of your subscription to the newsletter: we retain the data for as long as your subscription remains active. As soon as we receive your request to delete the account and therefore wish no longer use the platform, your data is deleted
• •For user account information, we retain the data collected for the purposes of running your appointments until you express the wish to no longer use the platforme

1.6 Data security and confidentiality

We have endeavoured to implement all useful precautions to preserve the confidentiality and security of the processed personal data and to prevent it from being deformed, damaged or destroyed, and to ensure that no unauthorized third party can access it. State of the art technical and organisational security measures have been established, especially regarding the information systems.
In the context of the creation of your account, the entry of a password that is personal is mandatory and participate to our confidentiality policy.
However, the company cannot fully control all risks related to the functioning of the Internet and wishes to draw the attention of the internet users to the existence of possible risks inherent to its use and functioning.
For the technical storage of your personal data, your data will be centralised on a dedicated and secure server:
DC3 Illiad
59 Rue Julian Grimau
94400 Vitry-sur-Seine

We are especially careful when it comes to the protection and security of our information systems. Tools have been implemented to allow us to detect any security breaches. These tools may accidentally result in our security teams gaining access to personal data. This data will be collected and processed for the exclusive purpose of managing these breaches and in compliance with the applicable regulations regarding personal data protection.

Recipients of personal data

The collected data is intended for the teams in charge of user relations and is accessible to authorized members of Comafranc group and Pompac Développement group logistics centers that transmits your personal data to a third party only when:

• •You have given us your prior approval for sharing this information
• •We are obliged to share this information with third parties to provide you with your requested service
• •We are obliged by a legal authority or any other administrative authority to communicate the information to it.